Effective Communications Overview: Communications is one of the critical essentials of being human. Here we explore the different forms of communications and review the various processes that make up communications. After placing the basic foundation, program concentrates on applying the different principles to live situations, making it highly interactive. Workshop topics: Active listening Verbal and non-verbal communications Written communications Steps of Communications Taking an objective approach towards customers and employees How to win over a hostile customer and employees You should attend if: You work with customers Part of an Office team In retail business In Banking Part of Restaurant & Hospitality Industries In Telecommunications Part of Management For details and free comprehensive consultation: E-mail mobin@cmsys.net Or use our convenient form Or Call: (203)393-1257 Or drop us a line P.O. Box 5066, Amity Station, Woodbridge, CT 06525